Nbage's Privacy Policy — Your data, our responsibility

Nbage (hereinafter referred to as "we", "us", or "the Platform") is committed to earning your trust as Bangladesh's premier online gaming and Sports Betting platform. A key part of that trust is ensuring your personal information is properly protected.

This Privacy Policy will inform you in detail — what information Nbage collects about you, why it is collected, where and how it is stored, who it is shared with (and who it is not), and what rights you have over your own data.

This Privacy Policy has been prepared in accordance with the applicable laws of the People's Republic of Bangladesh and international data protection standards (GDPR-inspired). By using any Nbage service, you agree to this Privacy Policy.

Nbage only collects information that is necessary to provide our services, keep your account secure, and meet our legal obligations. We never collect data we do not need.

Nbage may collect your information in several ways:

Directly from you:

• Information you provide at the time of registration.
• Documents submitted during the KYC process.
• Information provided when contacting customer support.
• By participating in surveys or competitions.

Automatically:

• Browsing behavior while using our site or app.
• Through cookies and similar tracking technologies.
• Log files — IP address, browser type, access time.
• Device information collected via the mobile app.

From Third Parties:

• Transaction verification data from payment providers (bKash, Nagad, etc.).
• KYC data via identity verification services.
• Security information from fraud prevention services.

Nbage uses your information for the following purposes only — never for anything else:

Nbage never sells your information. However, we may share it with specific parties in the following limited circumstances:

1. Service Provider Partners:

• Payment Providers: bKash, Nagad, Rocket — solely for processing transactions.
• Identity Verification Services: For KYC compliance purposes.
• Game Providers: For supplying game software on our platform.
• Cloud Services: For secure data storage.

2. Legal Obligations:

• Upon court order or government directive.
• To comply with Anti-Money Laundering (AML) laws.
• To assist regulatory bodies in investigations.

All of our third-party partners operate under strict data protection agreements and are bound to uphold Nbage's privacy standards.

Nbage uses industry-leading technology and practices to protect your data:

Technical Safeguards:

• SSL/TLS Encryption (256-bit): All data between your browser and our servers is fully encrypted.
• Data Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Firewall: Multi-layered firewalls to prevent unauthorized access.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Tested by an independent team of experts.

Organizational Safeguards:

• Only authorized staff members can access your data.
• All staff have signed confidentiality agreements.
• Data access logs are reviewed on a regular basis.
• A data breach response plan is established in advance.

Cookies and similar technologies are used on the Nbage website and app to enhance your experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. The site cannot function properly without these.
• Functional Cookies: Saves your preferences such as language and theme.
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: To show you relevant ads and offers.

Nbage retains your information only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: For the duration the account remains active.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: 3 years for dispute resolution.
• Marketing Data: Deleted immediately upon opt-out.
• Log Files: 90 days for security analysis.

Once the retention period expires, Nbage securely deletes your data or irreversibly anonymizes it.

Nbage respects your data rights. You are entitled to the following:

Nbage's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If a minor accidentally creates an account and this comes to our attention, the account will be immediately closed and all associated data will be securely deleted.

Some of our service partners operate in other countries. In such cases, your data may cross borders. Nbage ensures that:

• Data is shared only with partners who comply with trusted and recognized data protection standards.
• Appropriate agreements (SCCs or equivalent) are in place for all international data transfers.
• Data is always transferred in an encrypted state.
• We verify that the destination country has adequate data protection laws in place before any transfer.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

This Privacy Policy was last January 1, 2026 Last updated on this date. Any changes will be announced on this page.